Customer Service
We want your online shopping experience to be as personal and friendly as possible. The links in this section answer many of the common questions you may have. However, if you encounter an issue and would like to speak to one of our representatives directly, call or email us and we’ll be happy to help you.
Address:
Motorcities Dreamakers
8253 S. Saginaw Road
Grand Blanc, MI 48439
Phone:
810.695.9200
Email:
customerservice@Motorcities Dreamakers.com
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Frequently Asked Questions
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How do I order from Motorcities Dreamakers?
The ordering process at our site is simple . Just browse our site for the product you want by using the links to the top and left, or by searching for it through the search field at the top of each page. Then click on the picture of an item to enlarge the picture, and see further details. On this description page you'll find "e;quantity"e; and "e;Buy"e; buttons. Select the quantity you want of the item then click on "e;Buy."e; The item is now added to your Shopping Cart (see the right side of the web page). To purchase more items, repeat this process until you are finished with your shopping.
When you have added all your purchases to your shopping cart, click on the "e;Checkout"e; button. The Checkout button is located at the right hand of every page. Clicking on the "e;Checkout"e; button will bring you to the first page of the checkout process.
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How do I checkout?
At the billing information page, enter the appropriate information. Then click "e;Next Step"e; at the bottom right hand corner to continue.
At the Shipping Address page, select the address where your order will be sent. On the Shipping Options page, select your shipping option. On the payment options page, enter your credit card information into the required fields, (for security purposes, you can check for the closed padlock on the bottom toolbar of your web browser.) If you want to use PayPal, select the the Paypal option and follow their instructions. If you chose to use your credit card, click "e;Next Step"e; in the lower right hand corner to continue.
On the last page of the checkout process, review everything to ensure it is correct. If you need to, use the "e;Previous Step"e; button and correct your order before it's placed. Once everything is ok, click the "e;Place Order"e; button to complete your order.
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When are orders shipped?
After your order is submitted, you will receive a confirmation email. Orders are usually processed and shipped within 3 business days. You should receive your order within 5-10 business days.
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How do I check the status of my order?
Simply click on the "e;Order Status"e; button at the top of our site, and you will be taken to a screen where you can check on your order. You will need to enter your account name and password to verify it.
Alternately,
you
can call our offices from 9 a.m. to 5 p.m. Eastern Time to check on your order status.
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Is your site secure?
The Motorcities Dreamakers site uses industry standard 128-bit encryption to ensure you shopping experience is safe and secure. If you are concerned about the security of your credit card information, check for a padlock on the lower toolbar in your web browser. If it is in the locked position, you can be assured your information is secure.
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Can I order by phone?
Absolutely! Call 810.695.9200 between 9 a.m. and 5 p.m. Eastern time to place your order with one of our customer service representatives. We'd be happy to hear from you.
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What forms of payment do you accept?
Motorcities Dreamakers accepts payment through Visa and MasterCard. Return to Top
What forms of shipping do you use?
We ship through UPS, FedEx, and the U.S. Postal Service. We offer standard ground, 2-3 day, and overnight on most shipments.
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Do I have to pay sales tax?
Since our physical location is in the State of, we are required by law to charge sales tax to shipments in the State ofonly.
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What is your policy on returns?
At Motorcities Dreamakers, we strive for total satisfaction with all of our orders. If for any reason you are unsatisfied with your order, please return your undamaged merchandise within 30 days of receipt of the package for a full refund. Return the product to the address below by FedEx, UPS or USPS (please keep your receipt to confirm you returned the merchandise). Please insure the product for its full value, and include a note saying why the product is being returned. We regret that shipping and handling charges are nonrefundable, and shipping and handling charges will be applied to all exchange orders. If a product is damaged or defective upon initial receipt, we will replace it immediately free of charge in addition to reimbursing you for all return expenses. We do not accept returns on merchandise that was received in good condition by the customer, and subsequently damaged due to neglect, accidents, or malicious acts.
Motorcities Dreamakers
Returns and Exchanges
8253 S. Saginaw
Grand Blanc, MI 48439
If you have questions about our returns policy please e-mail us at
customerservice@Motorcities Dreamakers.com
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Can I have my order shipped to a P.O. Box?
Because of the size and weight of most of our products, we cannot offer shipping to P.O. Boxes at this time. We also will not ship to PMB's of any kind, as well as APO of FPO boxes. We apologize for the inconvenience.
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Will you ship internationally?
We will ship internationally, however we ask that you contact us by phone with your order so that we can process it directly.
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